How do I make a booking?
To book a webinar, you must be logged in, assigned to a local authority/organisation and have purchased credits by your local authority/organisation. First find the webinar you wish to book, either click on the title of the course or the image next to it (it says Preview course if you hover over the image). On the course page, there are more details about the webinar and you can book by clicking on the 'BOOK THIS COURSE' blue button. This will take you to a screen that says “Course credit enrolment (Cohort)” – 3 course credits will be deducted from your cohort balance of 6 (for example). To proceed with the booking, click the red 'Purchase button'. You have now booked and you will see a confirmation box on the screen and you will also immediately receive a confirmation email. If you do not receive this confirmation email within a few minutes, please email emaq@ricardo.com.
If you do not have an EMAQ+ subscription, you can still book using the links on each course page, below the blue 'BOOK THIS COURSE' button. The link (https://www.ricardo.com/en/forms/emaq-purchase-order) will take you to the EMAQ+ Purchase Order Form. Please complete the form and submit. If you wish to pay by credit card, please ring Christina Perrett on 01235 753620.
How can I see what bookings have been made by my colleagues within my local authority/organisation?
Login and visit your MY COURSES page. Along the top of the page is a green button called 'Member bookings' – this will show all the bookings made by you and your colleagues from your local authority/organisation. This information cannot be seen by any another local authority/organisation.
After I have booked a webinar, how do I access my booking when it becomes available?
You will receive an email reminding you when the course starts. To start viewing, login and visit your MY COURSES page. All courses booked by you will be listed on this page – click on the image next to the course title.
Below the information on the webinar at the top of the page, you will see grey bars, with the titles of each of the sessions.
1. The first one is for the Delegate Booklet (this is a PDF document containing ALL the presentation slides from all the webinar sessions you will view). Click on the grey bar to reveal a link to the Delegate Booklet (you can download this and keep for your information and you may need to refer to this when you are completing the online Knowledge Check test). Below the Delegate Booklet are further grey bars to click on to view each webinar session.
2. Click on the link “Watch the webinar – then the name of the webinar and the session”. To start viewing each webinar session, click on the white play arrow in the middle of the screen (or bottom left hand corner). You MUST click the “Complete and close session” button below the webinar after EACH SESSION – this lets the system know you have viewed that session. Only when the system knows you have viewed ALL webinar sessions, can you proceed with taking the online Knowledge Check test.
How many attempts are allowed for the online Knowledge Check test?
You have 3 attempts at the Knowledge Check. For each attempt, you have a 2 hour window to complete the test and achieve a 75% pass mark.
How long do I have to complete all 5 modules of an Essentials syllabus in order to take the Final Proficiency Test?
The timeframe to complete all 5 modules to be eligible to take the Final Proficiency Test is within a 2 year period from the start date of your first module in the series.
How many attempts are allowed when completing the Final Proficiency Test?
You have 2 attempts for the Final Proficiency Test (for LAQM, PPC, CLM) and 3 attempts for Noise. For each attempt, you have a 2 hour window to complete the test and achieve a 75% pass mark.
Do I have to complete the feedback form?
Yes please, we would be very grateful if you completed the online feedback form as this gives us valuable information about how to improve our training and it lets us know of any problems encountered when viewing the webinars – it is very quick (honest). Also, once you have completed the feedback form, you will be able to download your CPD.
How do I see the grades I have achieved if I have taken an Essentials or Advanced course knowledge check?
Login and visit your MY COURSES page – top right hand corner is a yellow box called Grades.
How do I cancel a booking?
If you find you have booked a webinar in error, or find you can no longer attend, please email emaq@ricardo.com no later than 48 hours before the start of the webinar and we will be able to help you with this, cancelling your booking and adding the credits back to your local authority/organisation’s account (where relevant).
