I am having problems logging in, what should I try?
If you do experience problems logging into the EMAQ+ website, when entering your username and password, please DO NOT COPY and PASTE them from the email you receive, as this sometimes captures unwanted spaces which can cause issues. Please type your username and password in directly.
I have a new member of staff that has joined our local authority/organisation, how do I add them to our account?
If you have a new member of staff, email email@example.com providing the new staff member’s name and email address. One of the EMAQ+ Admin Team will create a new profile and send them their login details and they will be assigned to your local authority's account.
If someone leaves the local authority/organisation, what do we do?
Just drop us an email at firstname.lastname@example.org and we will unassign them from your local authority/organisation's account.
I used to buy EMAQ seminar places (3, 6, 9, 12, 18 or 20). Now they are called Tier 1, 2, 3, 4, 5, 6 and 7 – what is the difference?
Essentially, there is no difference as they are worth the same. Previously when you purchased an EMAQ+ 3 package, this was for 3 delegates to attend 3 seminars/webinars. However, as we expanded our range of mini-webinars and introduced Toolbox Talks, these were only half a place and it became more complicated. So, we have changed to credits – Tier 1 = 6 credits – each Essentials webinar is 2 credits each so Tier 1 is the equivalent to the old EMAQ+ 3 package.
I have uploaded a Purchase Order document to book some training and received no response from the EMAQ+ Team, what should I do?
Hopefully this won't happen, but if it does, please email the EMAQ+ Admin Team at email@example.com and we will look into this for you as a matter of urgency.
When do the credits I have purchased get added to our account?
As soon as we receive your Purchase Order document, we will do our best to add the credits to your account within 48 hours (if not sooner).
How do I check how many credits we have left?
Login and visit your MY COURSES page. On the right hand side of the screen, there is a box named “Credits”, this will tell you how many credits your local authority/organisation has left to use, from the total number of credits purchased.
How do I find courses on a specific subject?
On the HOME page, there are currently 10 course categories. Click on the relevant icon/category name and this will take you to that particular category. You can then scroll down the page and view all the courses within that category – they are all in date order. You can also see all the courses from the ALL COURSES page.
How do I make a booking?
To book a course, you must be logged in, assigned to a local authority/organisation and have purchased credits for your local authority/organisation. First find the course you wish to book, either click on the title of the course or the image next to it (it says Preview course if you hover over the image). On the course page, there are more details about the course and you can book by clicking on the BOOK THIS COURSE blue button. This will take you to a screen that says “Course credit enrolment (Cohort)” – 2 course credits will be deducted from your cohort balance of 6 (for example). To proceed with the booking, click the red Purchase button. You are now booked and will immediately receive a confirmation email. If you do not receive this confirmation email within a few minutes, please email the Admin Team at firstname.lastname@example.org.
If you do not have an EMAQ+ subscription, you can still book using the links on each course page, below the blue BOOK THIS COURSE button. The link (https://www.ricardo.com/en/forms/emaq-purchase-order) will take you to the EMAQ+ Purchase Order Form. Please complete the form and submit. If you wish to pay by credit card, please ring Christina Perrett on 01235 753620.
How do I see what bookings have been made by my colleagues within my local authority/organisation?
Login and visit your MY COURSES page. Along the top of the page is a green button called “Member bookings” – this will show all the bookings made by you and your colleagues from your local authority/organisation. These cannot be seen by another local authority/organisation.
After I have booked a course, how do I access my booking when it becomes available?
You will receive an email reminding you when the course starts. To start viewing, login and visit your MY COURSES page. All courses booked by you will be listed on this page – click on the image next to the course title.
Below the detailed information about the course at the top of the page are grey bars, with the titles of the sessions.
1. The first one is for the Delegate Booklet (essentially this is a PDF document containing ALL the slides from all the webinar sessions you will view). Click on the grey bars to reveal links to the Delegate Booklet (for you to download and keep) and then each webinar session.
2. Click on the link that says “Watch the webinar – then the name of the course and the session”. To start viewing each webinar session, click on the white play arrow in the middle of the screen (or bottom left hand corner). You MUST click the “Complete and close session” button below the webinar after EACH session – this lets the system know you have viewed that session. Only when the system knows you have viewed ALL webinar sessions, can you proceed with taking the Knowledge Check.
How long do I have for the Knowledge Check?
You have 3 attempts at the Knowledge Check. For each attempt, you have a 2 hour window to complete the test and achieve a 75% pass mark.
Do I have to complete the feedback form?
Yes please, we would be very grateful if you did as this gives us valuable information about how to improve our service – it is very quick (honest). Also, once you have completed the feedback form, you will be able to download your CPD.
How do I see the grades I have achieved if I have taken an Essentials or Advanced course knowledge check?
Login and visit your MY COURSES page – top right hand corner is a yellow box called Grades.
Why do I need a Supervising Officer?
If you wish to undertake any of the EMAQ+ Essentials or Advanced courses (Essentials of PPC, Essentials of LAQM, Essentials of CLM or Essentials of Noise Regulation), you are required to nominate a Supervising Officer, from your local authority/organisation. This person should ideally be your line manager or someone who has an interest in your training and development. The Supervisor role is not an onerous one. Once nominated, the Supervisor will receive emails advising when a knowledge check has been taken and they can see the result of this test.
The only task that is required of the Supervisor is when the delegate takes an Essentials Proficiency Test, they will be asked to confirm if the delegate undertook the test themselves, under the appropriate conditions, as part of their training and development plan.
How do I select a Supervising Officer?
Login and visit your MY COURSES page. On the right hand side is a box named “Supervision” – this box contains a link to “Select a supervisor” – click on the link and this will display the names of those staff at your local authority/organisation who are already nominated as Supervisors.
If there are no names listed, or nobody suitable from those that are listed, please email email@example.com with the name and email address of the person you wish to nominate, assuming they are happy to be added as a Supervisor.
How do I cancel a booking?
If you find you have booked a course in error, or find you can no longer attend, please email the EMAQ+ Admin Team at firstname.lastname@example.org no later than 48 hours before the start of the course and we will be able to help you with this, adding credits back to your local authority/organisation’s account (where relevant).
How do I change my password?
Login and visit your MY COURSES page – select the red Your profile box which allows you to change your password.
What is on the Technical Materials page?
If you have purchased an EMAQ subscription package you are now a member, this gives you access to the TECHNICAL MATERIALS page. On this page you can download the delegate booklets from ALL the EMAQ+ courses – this is an invaluable source of information that EMAQ+ make available to our members.
How do I find out about the EMAQ+ Trainers and Admin Team?
Visit the MEET THE TEAM page – you can see all the trainer names and profile pictures with a paragraph on their expertise. The EMAQ+ Admin Team are also here, towards the bottom of the page.
What is the EMAQ+ Wall of Fame?
The EMAQ+ Wall of Fame is towards the bottom of the About EMAQ+ page - if you click on the blue box, for each of the topic areas, you will see a list of candidates and their local authority/organisation that have successfully passed the Essentials proficiency tests and have been awarded their certificates.
Where can I find the calendar with this year's training listed?
If you visit the ALL COURSES page, all the different categories, Air quality, Climate change, Contaminated land, Emissions monitoring, Odour management, Noise regulation, Waste, Water and Toolbox Talks are listed. Click on the category you are interested in and all the courses are listed down the page, in date order.
Alternatively, you could download the EMAQ Programme as a PDF file, which is available on the EMAQ+ on demand page under the heading EMAQ+ 2023/24 Programme.
Problems accessing the webinar, first check the following?
Hopefully you won't experience problems, but some local authorities/organisations have tight internet security settings. A good indicator of this is whether you can normally view say uTube videos whilst logged into your local authority's network. If you cannot, this would indicate there are restrictions already set - we would suggest you speak with your internal IT team about this.
If you are normally able to view external webinar/videos, it is also worth looking at your Security and Privacy settings. If you have "Block third party cookies" ticked, this may be causing the problem. Untick this and try again.
Hoping to watch a webinar and it won't load?
Again, hopefully this won't occur, but if it does, please email the EMAQ+ Admin Team at email@example.com if you experience problems and we will check things at our end.
If you have viewed a webinar and it's showing a percentage incomplete on your MY COURSES page.
The reason is most likely because you have not downloaded the Delegate booklet or possibly you may not have clicked all the "Complete and close session" buttons after you have viewed the webinars.
Another reason could be that you might not have completed the Feedback or downloaded your CPD. If all of these have been completed, then you should see 100% complete on your MY COURSES page. If you would like us to check for you, just drop us an email at firstname.lastname@example.org
Trying to book a course and not sure if you are EMAQ+ members?
If you login and visit your MY COURSES page, on the right hand side of the page is a box named "Credits". This box indicates how many credits your local authority/organisation has purchased and how many are remaining.
Where can I access my training records?
If you have booked and completed training on the new EMAQ+ website (since 5 May 2022), your training records will be accessed from your MY COURSES page.
Training undertaken prior to this will shortly appear on your MY COURSES page, hopefully in the next month or so.
Want to upgrade your account?
Send an email to email@example.com and we will help you to upgrade your account to the next Tier.
Can you request an extension to the webinar and knowledge check availability?
The webinars used to only be available for 2 weeks, but we had feedback from many users asking if the webinars and knowledge checks could be made available for longer - we have done this. All our Essentials webinars and knowledge checks are open for one month. The associated knowledge check opens the same day as the webinar now, closing on the same day too.
Because of this, we will NOT be extending the open periods of the webinars and knowledge checks beyond the one month.